Reference

Our Terms, Your Account Rights at pepe889

These legal terms set out how pepe889 operates, what you can expect from us, and what we ask from you. Access to our platform — including deposits via DANA, OVO, or GoPay — depends on local law and is available only where eligible regions…

Account TermsData & PrivacyDANA / OVO / GoPay ConditionsJurisdiction NoticeContact & Dispute Paths
pepe889 Our Terms, Your Account Rights at pepe889
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We take a straightforward approach to data: we collect what we need to run your account, process your DANA, OVO, or GoPay transactions, and verify your identity when required. We do not sell your data to third parties. Security on the account level uses SSL encryption across all sessions, and sensitive account actions — like changing your registered wallet number — require re-verification through a one-time PIN sent to your registered contact. Data retention follows our published schedule; if you close your account, non-regulatory data is removed within the period stated in our retention policy.

Data We Collect

Account registration details, wallet identifiers for DANA, OVO, GoPay, session data, and transaction records needed for account management and verification purposes.

Cookie Handling

We use session and preference cookies to keep your account logged in and remember your lobby settings. You can adjust cookie permissions through your browser at any time.

Account Security

All sensitive changes — wallet number updates, password resets — require a PIN-verified step. SSL encryption covers every session from login through to wallet payout confirmation.

Your Data Rights

You can request a copy of your stored account data, ask us to correct inaccurate records, or request deletion where local law and regulatory obligations permit it.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your account terms, a data request, or a dispute about a transaction through DANA, OVO, or GoPay, our support team handles these through the channels below. For legal or account-closure queries, we aim to respond within one business day. Players in Batam can use the same contact paths as anywhere else in Indonesia — all channels are centrally managed.

Live Chat Open the chat widget from your account dashboard. Legal and policy queries are routed to a dedicated review queue, separate from general account help.
Email Support Send your legal query or data request to our support address shown in the account settings panel. Include your registered account ID for faster handling.
Help Centre Our account help section covers common policy questions, wallet dispute steps, and how to request a copy of your stored account data.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how legal matters are handled at pepe889. If your question is not covered here, reach out through the support channels listed above.

Our terms apply to all accounts regardless of location in Indonesia. Access and feature availability depend on local law and eligible regions — your location does not change the core account conditions.

Yes. Submit a data request through the support email shown in your account settings. Include your account ID and we will respond within the timeframe stated in our data policy.

Transaction records linked to DANA or OVO are retained for the period required under applicable rules. Non-regulatory account data is removed once the retention window closes after account closure.

We send a notice to your registered contact before any change takes effect. You can also view the version history in our published policy log to see exactly what was updated and when.

Start with our live chat support — provide your transaction reference and GoPay account number. If the issue is unresolved, we escalate to a formal dispute review with a written response.

Access depends on local law and the rules of eligible regions. We do not override local restrictions. If a feature or service is unavailable in your area, those regional rules apply.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.